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🇸🇦 العربية
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Home Services About FAQ Contact Terms Privacy
🇸🇦 العربية
Login Sign Up

Privacy Policy

Your Privacy Matters to Us

Company: Original IQ (Registered in Lebanon)

Head Office: Bambouk Center, 6ᵗʰ Floor, Bauchrieh, Lebanon

Contact: info@original-iq.com

On this page

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Data Sharing & Disclosure
  5. Data Security
  6. Cookies & Tracking
  7. Your Privacy Rights
  8. Data Retention
  9. Third-Party Services
  10. International Transfers
  11. Children's Privacy
  12. Policy Updates
  13. Contact Us
🛡️

Introduction

Welcome to Original IQ. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

When you visit our website original-iq.com (the "Platform") and use our educational services, you trust us with your personal information. We take your privacy very seriously and work hard to protect it.

In summary: We collect personal information that you provide to us, automatically collect certain information when you visit our Platform, and may receive information from third parties with your consent.
📋

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Register for an account: Name, email address, phone number, password, and educational details
  • Use our services: Academic information, assignment details, course information, and uploaded documents
  • Contact us: Your name, email, message content, and any other information you choose to share
  • Make payments: Billing information (processed securely through third-party payment processors)
  • Provide feedback: Your opinions, ratings, and suggestions about our services

Information Automatically Collected

When you visit our Platform, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, features used, and interaction with the Platform
  • Location Data: Approximate geographic location based on your IP address
  • Cookies & Similar Technologies: See our Cookies section below for more details

Information from Third Parties

We may receive information about you from third parties such as:

  • Social media platforms (if you choose to connect your account)
  • Payment processors (transaction confirmation and payment status)
  • Analytics providers (aggregated usage statistics)
⚙️

How We Use Your Information

We use your personal information for the following purposes:

✅

Provide Services

To deliver educational services, coordinate tutoring sessions, and manage your account

💬

Communication

To send you updates, notifications, and respond to your inquiries

💳

Process Payments

To handle transactions and billing for our services

📊

Improve Services

To analyze usage patterns and enhance user experience

🔒

Security

To protect against fraud, unauthorized access, and security threats

⚖️

Legal Compliance

To comply with legal obligations and protect our rights

🤝

Data Sharing & Disclosure

We only share your personal information in the following situations:

Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

  • Payment processors (for secure payment handling)
  • Cloud hosting providers (for data storage)
  • Email service providers (for communication)
  • Analytics providers (for usage analysis)

These providers are contractually obligated to protect your data and only use it for specified purposes.

Tutors & Coordinators

We share necessary information with our tutors and coordinators to provide educational services (your name, contact details, and assignment information).

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Important: We will never sell your personal information to third parties for marketing purposes.
🔐

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

🔒
Encryption

SSL/TLS encryption for data transmission

🛡️
Secure Storage

Encrypted databases and secure cloud infrastructure

🔑
Access Controls

Limited access to personal data on a need-to-know basis

👁️
Monitoring

Regular security audits and vulnerability assessments

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
🍪

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies

Required for the Platform to function properly (authentication, security)

Required
Functional Cookies

Enable enhanced functionality and personalization (language preferences, user settings)

Optional
Analytics Cookies

Help us understand how visitors interact with our Platform

Optional

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies are stored and delete them on an individual basis
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that if you disable cookies, some features of our Platform may not function properly.

⚖️

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

👁️

Right to Access

Request a copy of the personal data we hold about you

✏️

Right to Rectification

Request correction of inaccurate or incomplete data

🗑️

Right to Deletion

Request deletion of your personal data (subject to certain exceptions)

🚫

Right to Restrict Processing

Request limitation of how we process your data

📤

Right to Data Portability

Request transfer of your data to another service provider

⛔

Right to Object

Object to certain types of processing of your data

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@original-iq.com. We will respond to your request within 30 days.

📅

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information

Retained while your account is active and for 2 years after account closure

Transaction Records

Retained for 7 years for tax and accounting purposes

Communications

Retained for 3 years for customer service purposes

Usage Data

Retained for 1 year for analytics purposes

When we no longer need your personal information, we will securely delete or anonymize it.

🔗

Third-Party Services

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

Third-Party Services We Use:

  • Payment Processors: Stripe, PayPal (for secure payment processing)
  • Cloud Storage: AWS, Google Cloud (for data hosting)
  • Email Services: For sending transactional and service-related emails
  • Analytics: Google Analytics (for usage statistics)
Please note: We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
🌍

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, where data protection laws may differ from those in your jurisdiction.

We are based in Lebanon, and our service providers may be located in various countries around the world. By using our Platform, you consent to the transfer of your information to Lebanon and other countries.

We take appropriate steps to ensure that your data receives an adequate level of protection regardless of where it is transferred.

👶

Children's Privacy

Our services are intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

🔄

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are significant
  • Post a notice on our homepage for 30 days

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

📧

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

📧
Email

info@original-iq.com

📍
Address

Bambouk Center, 6ᵗʰ Floor
Bauchrieh, Lebanon

🕐
Response Time

We aim to respond to all inquiries within 48 hours

Thank you for trusting Original IQ with your personal information.

We are committed to protecting your privacy and providing transparent information about our data practices.

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